From the Urgent to the Important: The transformation of a request for an intervention in the coexistence of a pedagogical career

The transformation of a demand in a Pedagogy Career

Abstract

The following article presents a systematization of an experience of approaching a student conflict in a pedagogical career in a Chilean university, analyzing the demands made to the professional team called to intervene. From the search for an external and quick solution to the problem, the internalization of responsibility is given way to the internalization of responsibility, favoring the agency of both the career and the students. Within this framework, a training process for co-facilitators of violence prevention circles is implemented, based on the restorative approach, which seeks to explore the problem, generate alternatives and community agreements, and strengthen dialogue tools to address conflicts. As the conflict transforms, so does the demand towards the specialized team, orienting itself towards the accompaniment of new intervention processes that the student body itself seeks to promote, in order to address future situations that may affect university coexistence.